wingame Terms & Conditions

1. Acceptance of Terms

By accessing or using any part of the wingame platform — including browsing the website, registering an account, making a deposit, placing a wager, or claiming a bonus — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with the wingame Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

Your continued use of the wingame platform after any modification to these Terms constitutes your acceptance of the revised Terms. If you do not accept the updated Terms, you must immediately cease using the platform and notify wingame support to close your account.

2. Eligibility

To be eligible to register and use the wingame platform, you must satisfy all of the following criteria at all times:

• You are at least 21 years of age. This age requirement is mandated under applicable Philippine gaming regulations. wingame strictly prohibits the use of its services by persons under 21.
• You are accessing wingame from a jurisdiction where online gambling is legal and permitted, and you are solely responsible for ensuring compliance with the laws applicable in your location.
• You are acting on your own behalf and not as an agent, representative, or nominee of any third party.
• You are not a current employee, officer, director, or contractor of wingame, nor an immediate family member or household member of any such person.
• You have not previously been excluded from wingame or had an account closed for breach of these Terms.
• You are not suffering from a gambling addiction or disorder at the time of registration, and you are not using funds that are not yours to wager.

3. Account Registration

To access real-money gaming services on wingame, you must create a registered account. By completing the registration process, you warrant that:

• All information provided during registration — including your full legal name, date of birth, Philippine address, mobile number, and email address — is accurate, current, and complete.
• You will maintain the accuracy of your registered information and promptly update any details that change.
• You will keep your account credentials, including your password, strictly confidential and will not share your login details with any other person.
• You will not allow any other person to access or use your wingame account under any circumstances.
• You will notify wingame immediately if you suspect any unauthorised access to your account.

wingame reserves the right to request documentary evidence to verify the information provided during registration at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension. Players are permitted to hold only one (1) registered account on the wingame platform. The existence of duplicate accounts — regardless of whether they share identical registration details — constitutes a breach of these Terms.

4. Deposits & amp; Withdrawals

wingame supports deposits and withdrawals in Philippine Peso (₱) through the following payment channels: GCash, Maya, BPI, BDO, and Metrobank. All financial transactions on the wingame platform are subject to the following conditions:

• Deposits are credited to your wingame account balance upon confirmation from the relevant payment provider. wingame is not responsible for delays caused by third-party payment processors.
• The minimum deposit amount and minimum withdrawal amount are as specified on the wingame cashier page, which may be updated from time to time.
• Withdrawals will only be processed to a payment method that has been verified as belonging to the registered account holder. wingame does not process withdrawals to third-party accounts under any circumstances.
• Before a withdrawal request is approved, the account holder must complete the Know Your Customer (KYC) verification process, including submission of a valid government-issued photo ID (such as a Philippine passport, SSS ID, UMID, or driver's licence) and proof of the payment method used for deposits.
• wingame targets withdrawal processing times of under 30 minutes for verified GCash and Maya transactions during standard operating hours, though actual processing times may vary depending on payment provider availability and internal review requirements.
• wingame reserves the right to request additional documentation before approving any withdrawal, particularly for large transactions or where fraud or money laundering is suspected.
• Deposits made for the purpose of claiming a bonus may be subject to wagering requirements before withdrawal is permitted. Please refer to Section 5 for full bonus terms.

wingame does not charge transaction fees on standard deposits or withdrawals; however, your payment provider may apply their own fees. Players are advised to check with their bank or e-wallet provider for applicable charges.

5. Bonuses & Promotions

wingame offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms attached to each promotion, which are published on the relevant promotion page. The following general bonus terms apply across all wingame promotions unless otherwise stated:

• Bonuses are available to players who have completed account registration and, where applicable, made a qualifying deposit.
• Each bonus offer may only be claimed once per player, per household, per IP address, and per payment method, unless explicitly stated otherwise.
• Bonus funds are subject to a wagering requirement. The applicable wagering multiplier, eligible games, minimum odds (for sports betting), and expiry period are specified in the individual promotion terms.
• Certain game categories — including but not limited to progressive jackpot slots — may contribute at a reduced rate or not at all toward wagering requirements. Contribution rates are listed in the promotion details.
• wingame reserves the right to void bonuses and any winnings derived from bonuses where it reasonably determines that a player has engaged in bonus abuse, including but not limited to: using low-risk betting strategies to fulfil wagering requirements, hedging bets across accounts, or exploiting technical errors.
• Bonuses that remain unclaimed or un-wagered within the specified expiry period will be automatically removed from the player's account without compensation.
• wingame reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any promotion already in progress for a player will be honoured under the terms in effect at the time of the player's opt-in.

6. Game Rules & Fairness

All casino games available on the wingame platform — including slots, live dealer table games, poker, and bingo — are operated by certified third-party game providers. The specific rules for each game are accessible within the game interface itself.

• Random Number Generator (RNG) games are independently certified to ensure that all outcomes are random, fair, and not influenced by wingame or any third party.
• Live dealer games are operated in real time by human dealers via video stream. The outcome of live dealer games is determined by physical game equipment (cards, roulette wheels, dice) and is not influenced by software.
• In the event of a technical failure, disconnection, or game interruption, wingame will use best efforts to resolve the issue. Where a game round cannot be completed and the outcome cannot be determined, wagers placed during that round will be voided and the staked amount returned to the player's balance.
• wingame reserves the right to void any wager or game round where a manifest error — including incorrect odds, incorrect payout display, or software malfunction — has occurred. Players may not exploit manifest errors, and any winnings derived from such errors will not be paid.
• The theoretical return-to-player (RTP) percentage for each slot game is determined by the game provider and is typically disclosed within the game's information panel.

7. Prohibited Conduct

The following conduct is strictly prohibited on the wingame platform and constitutes a material breach of these Terms:

• Registering more than one account, or registering on behalf of another person.
• Providing false, inaccurate, or misleading information during registration or at any subsequent point.
• Using the platform if you are under 21 years of age.
• Using the platform from a jurisdiction where online gambling is prohibited by applicable law.
• Depositing funds obtained through illegal means, including money laundering or fraud.
• Using software, bots, scripts, or any automated systems to place wagers, manipulate game outcomes, or gain an unfair advantage over other players or the platform.
• Colluding with other players in poker, live dealer games, or any other competitive game format.
• Engaging in any form of chip dumping, match fixing, or deliberate loss of funds to benefit another account.
• Exploiting software bugs, errors, or vulnerabilities in wingame's platform or any connected game provider's system.
• Attempting to reverse-engineer, decompile, or otherwise circumvent the technical security measures of the wingame platform.
• Harassing, threatening, or abusing wingame staff, live dealers, or other players through any communication channel on the platform.

wingame reserves the right to immediately suspend or permanently close any account found to be engaged in prohibited conduct, to void all related wagers and bonuses, and to report the matter to relevant regulatory or law enforcement authorities where appropriate.

8. Intellectual Property

All content on the wingame platform — including but not limited to the wingame name, logo, website design, text, graphics, game interfaces, software, and audio-visual materials — is the intellectual property of wingame or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the wingame platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the wingame platform without express prior written consent from wingame.

9. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, wingame's total liability to any player for any claim arising from or related to the use of the platform shall not exceed the total amount deposited by that player in the twelve (12) months preceding the event giving rise to the claim.

wingame shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Loss of winnings or profits, whether direct or indirect.
• Any indirect, incidental, special, or consequential losses.
• Losses arising from internet outages, device failures, or third-party service interruptions beyond wingame's reasonable control.
• Losses arising from a player's failure to comply with these Terms.
• Losses resulting from unauthorised access to a player's account where the player has failed to safeguard their login credentials.

10. Privacy & Data

wingame collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering an account on wingame, you consent to the collection and processing of your personal data as described in the Privacy Policy.

wingame implements industry-standard SSL encryption and data security measures to protect your personal and financial information. However, no online system is entirely immune from security risks, and wingame cannot guarantee absolute security of data transmitted over the internet.

11. Responsible Gaming

wingame is committed to promoting responsible gambling practices among all its players. We provide a range of self-management tools within every player account, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

If you believe you may have a gambling problem, we strongly encourage you to make use of these tools and to seek assistance. You may also contact the PAGCOR responsible gaming hotline for independent support. Full details of wingame's responsible gaming programme are available on the Responsible Gaming page.

wingame reserves the right to impose responsible gaming restrictions on any account — including mandatory deposit limits or a temporary suspension — where it has reasonable grounds to believe that a player may be experiencing gambling-related harm.

12. Account Suspension & Closure

wingame reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to pass KYC verification within a reasonable timeframe.
• Suspected fraudulent activity, money laundering, or other criminal conduct.
• Receipt of a chargeback or disputed transaction from a payment provider.
• A court order, regulatory directive, or law enforcement request requiring account action.
• Reasonable suspicion that the account is being used in breach of applicable law.

Players who wish to voluntarily close their wingame account may do so by contacting the support team. Upon account closure, any verified real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the player via their registered payment method, subject to standard KYC verification.

13. Amendments to These Terms

wingame reserves the right to amend, update, or replace these Terms and Conditions at any time. Where a material change is made to these Terms, wingame will provide reasonable notice to registered players by email or by displaying a prominent notice on the wingame platform. The effective date of the revised Terms will be updated at the top of this page.

Your continued use of the wingame platform following the effective date of any revised Terms constitutes your binding acceptance of those changes. If you do not agree with the revised Terms, you must cease using the platform and contact support to request account closure.

14. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. wingame operates within the framework of applicable Philippine gaming regulations, including those administered by the Philippine Amusement and Gaming Corporation (PAGCOR).

In the event of a dispute between you and wingame arising out of or in connection with these Terms or your use of the platform, both parties agree to first attempt to resolve the matter through direct negotiation. If the dispute cannot be resolved informally within thirty (30) days, either party may refer the matter to the appropriate Philippine regulatory authority or court of competent jurisdiction.

Any dispute, claim, or controversy relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Metro Manila, Philippines, and you irrevocably submit to that jurisdiction.

15. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, you may contact the wingame support team through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 through the wingame platform
• Support Page: wingame Support Centre

wingame aims to respond to all written enquiries within two (2) business days. For urgent account or payment issues, live chat is the fastest way to reach the support team.