wingame Privacy Policy

1. Who We Are

wingame is a premium online casino and sports betting platform built specifically for Filipino players. The wingame platform offers live dealer table games, slots, poker, bingo, and PBA sports betting, with deposits and withdrawals supported via GCash, Maya, BPI, BDO, and Metrobank.

wingame operates within the framework of applicable Philippine gaming regulations and is committed to protecting the privacy and personal data of every player who registers on our platform. wingame acts as the data controller in respect of personal data collected through the wingame platform.

For all privacy-related inquiries, you may contact us at: [email protected]

2. Personal Data We Collect

wingame collects the following categories of personal data, depending on your interaction with the platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, government-issued ID number, nationality	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, Philippine mobile number, residential address	Account communication, transaction notifications, support
Financial Data	GCash number, Maya account, BPI/BDO/Metrobank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session duration	Platform security, fraud detection, service optimisation
Usage Data	Games played, bet amounts, session times, bonus usage, game preferences	Responsible gaming monitoring, personalisation, platform improvement
Communication Data	Live chat transcripts, support emails, feedback submissions	Customer support, dispute resolution, service quality
Verification Documents	Scanned copies of passport, UMID, SSS ID, driver's licence, utility bills	KYC compliance, withdrawal processing, regulatory requirements

wingame does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly required by applicable law or regulation (for example, collecting information relevant to responsible gaming self-exclusion requests).

3. How We Collect Your Data

wingame collects personal data through the following channels:

• Account Registration: When you create a wingame account, you directly provide identity, contact, and security credential information.
• KYC Verification: When you submit identity documents to complete the Know Your Customer verification process required before withdrawals are processed.
• Deposits and Withdrawals: When you conduct financial transactions on the platform, payment-related data is collected from you directly and from our payment processing partners.
• Platform Usage: Automatically collected as you interact with wingame — including the games you play, wagers placed, session times, and navigation patterns on the website.
• Customer Support: When you contact wingame support via live chat or email, the content of those communications is recorded and stored.
• Cookies and Similar Technologies: As described in Section 7, wingame uses cookies and similar tracking technologies to collect technical data about your device and browsing behaviour on our platform.
• Third-Party Sources: wingame may receive data about you from identity verification service providers, fraud prevention agencies, and payment processors in connection with our compliance obligations.

4. How We Use Your Personal Data

wingame uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your consent:

• Account Management: To create, maintain, and administer your wingame player account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to all wingame games and betting services, process deposits and withdrawals, and deliver promotional offers to eligible players.
• Regulatory Compliance: To comply with our obligations under applicable Philippine gaming regulations, PAGCOR requirements, Anti-Money Laundering Act (AMLA) provisions, and the Data Privacy Act of 2012.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct on the wingame platform.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where necessary or requested.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance in connection with your use of wingame.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the features, performance, and user experience of the wingame platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, wingame processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform the contract between wingame and you as a registered player — including account creation, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws, including PAGCOR licensing requirements, Anti-Money Laundering Act obligations, and Know Your Customer regulations.
• Legitimate Interests: Processing necessary for wingame's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, for optional marketing communications and for certain uses of non-essential cookies.

6. Data Sharing and Disclosure

wingame does not sell your personal data to third parties. We share your data only in the following limited circumstances:

• Payment Processors: We share financial data with GCash, Maya, BPI, BDO, Metrobank, and other payment service providers as necessary to process your deposits and withdrawals.
• Identity Verification Providers: We engage third-party KYC and identity verification service providers to assist with the verification of player identities and documents.
• Game Providers: Certain gameplay data (such as account identifiers and game session data) is shared with our licensed third-party game providers to deliver the games available on the wingame platform.
• Regulatory Authorities: wingame may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine regulatory bodies in accordance with applicable law.
• Law Enforcement: wingame will comply with valid court orders, subpoenas, or other lawful requests from Philippine law enforcement agencies requiring the disclosure of player data.
• Service Providers: We share data with carefully selected third-party service providers (such as IT infrastructure, cloud hosting, and customer support platform providers) who process data on our behalf under strict data processing agreements.

7. Cookies & Tracking Technologies

The wingame platform uses cookies and similar technologies to enhance your experience, maintain session security, and gather analytics data. The categories of cookies used on wingame are as follows:

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Enable personalised features such as remembering your language preferences, display settings, and last-visited game categories.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and use the wingame platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the wingame platform.

8. Data Retention

wingame retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account registration with wingame, plus a minimum of five (5) years following account closure, as required under Philippine AMLA regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial record-keeping obligations.
• KYC Documents: Retained for the duration of the account plus five (5) years after closure, or longer where required by a specific regulatory directive.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution purposes.
• Marketing Consent Records: Retained for as long as your marketing consent remains active, plus three (3) years following withdrawal of consent, for proof-of-consent purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

9. Data Security

wingame takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the wingame platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Role-based access controls that restrict wingame staff access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the wingame platform.
• Incident response procedures to ensure prompt detection, containment, and notification in the event of a personal data breach.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by wingame:

• Right to be Informed: You have the right to know what personal data wingame holds about you, how it is used, and with whom it is shared — as set out in this Policy.
• Right of Access: You may request a copy of the personal data wingame holds about you, along with information about how it is processed.
• Right to Rectification: You may request that wingame correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: In certain circumstances, you may request that wingame delete your personal data. Note that we may be required to retain certain data for legal or regulatory compliance purposes, which may limit our ability to fully honour deletion requests.
• Right to Data Portability: You may request that wingame provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to wingame processing your personal data for marketing purposes or where we are relying on legitimate interests as the legal basis for processing.
• Right to Withdraw Consent: Where wingame's processing of your personal data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: If you believe that wingame has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please contact our support team via the wingame Support Centre or by emailing [email protected]. We will respond to all verifiable data rights requests within thirty (30) days.

11. Children and Minors

The wingame platform is strictly intended for adults aged 21 years and above, in accordance with applicable Philippine gaming regulations. wingame does not knowingly collect personal data from any person under the age of 21.

If wingame becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be securely deleted, and any funds held in the account will be returned to the payment method on file following verification.

If you have reason to believe that a minor has registered on the wingame platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12. Cross-Border Data Transfers

As an online platform, wingame may engage service providers and technology partners whose servers are located outside the Philippines. Where your personal data is transferred to a country or jurisdiction that does not provide the same level of data protection as the Philippines, wingame takes steps to ensure that appropriate safeguards are in place to protect your data, including:

• Entering into data transfer agreements with the receiving party that incorporate the National Privacy Commission's standard contractual clauses or equivalent protections.
• Transferring data only to jurisdictions that the NPC has recognised as providing an adequate level of data protection.
• Applying additional technical and organisational safeguards, such as encryption, to data transferred internationally.

By using the wingame platform, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside the Philippines, subject to the safeguards described above.

13. Updates to This Privacy Policy

wingame reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, updates to applicable law, or new wingame services and features. When a material change is made to this Policy, wingame will notify registered players by email or by displaying a prominent notice on the wingame platform.

The effective date shown at the top of this page will be updated whenever the Policy is revised. Your continued use of the wingame platform after the effective date of any updated Policy constitutes your acknowledgement of the revised terms. We encourage you to review this Policy periodically to stay informed about how wingame protects your data.

14. Contact Us & Data Protection

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wingame handles your personal data, please do not hesitate to get in touch. Our team is ready to assist you.

• Email: [email protected]
• Support Page: wingame Support Centre
• Response Time: We aim to respond to all privacy-related enquiries within five (5) business days.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.